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I really believe communication is everything. If they can’t explain their process in plain language or they dodge simple questions i wouldn’t trust them. You should feel like you know exactly what they are doing on your behalf not left in the dark.
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A lot of people do not realize you can actually set up installment agreements with the IRS on your own without paying a company. If a service is honest they will admit when you can handle it yourself instead of paying them thousands. That honesty is rare but it’s worth looking for.
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If you can’t even find their office address or the names of the people working there that’s a serious red flag. A company that hides that information probably has something to hide. Legit services should have no problem showing you who’s on their team.
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When i spoke with one company they gave me a free consultation but didn’t pressure me to sign right away. They walked through my tax transcripts and showed me what was realistic. That felt way more professional than the others who just wanted a deposit before even looking at my paperwork.
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It’s a good idea to ask who exactly will be assigned to your case. Will it be a tax attorney, an enrolled agent or just a sales rep? The answer to that question tells you a lot about whether they are equipped to actually negotiate with the IRS.
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One thing i noticed is that the trustworthy companies don’t shy away from telling you that not everyone qualifies for major tax relief programs. They’ll walk through your income, expenses, and tax history before saying what’s possible. Anyone who promises huge savings right away is usually just trying to reel you in.
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I think it’s important to check if they’ll stay in touch with you throughout the process. Some companies take your money and then barely communicate leaving you wondering what’s going on. The better ones provide updates answer calls quickly and make you feel like they’re actually working on your case.
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