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I remember the first time i used TurboTax i was shocked at how much easier it was compared to doing everything on paper. But after a few years i realized i did not need all the extra help anymore. That is when i switched to TaxSlayer and i have not looked back since.
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TurboTax customer service is definitely better. I had a problem with a rejected return and they had chat support available right away. With TaxSlayer support felt slower and not as detailed. If customer support matters to you TurboTax has the edge.
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This might sound strange but i actually like that TaxSlayer is simpler. TurboTax asks too many questions and sometimes it feels like it is dragging the process out. TaxSlayer is more direct and quicker to finish. For me faster is better.
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I would say if you are just filing a simple W2 do not spend extra on TurboTax. TaxSlayer can handle that easily and you will save a good chunk of money. The only reason to go with TurboTax is if you want the extra comfort of detailed guidance.
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I tried both and the refund time was the same. Some people think TurboTax gets you money faster but that is not true. The IRS controls that part not the software. So really the main differences are cost, guidance and how smooth the interface feels.
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TurboTax can sometimes be sneaky with upgrades. It lets you start free but then you realize halfway through that you need to pay to finish. TaxSlayer is more upfront with pricing. At least you know what you are paying from the start.
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For me security is important. TurboTax has more layers of identity verification and i feel safer using it. TaxSlayer is fine but i just feel like a bigger company has more resources to protect my data. That is one reason i stick with TurboTax.
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